When I asked what the rate would be since they were checking us in well after midnight, ”Chris” sneered and said he wasn't ”in the mood” as he had already been yelled at today. We were yelled at to get in the regular line, as no Marriott Elite service was available. At midnight, we returned to the hotel and tried to get a key for the second room we had already paid for. We paid for a suite, but instead got ready in a communal bathroom with hundreds of other misplaced guests. We did it with no apology, no emotion, literally zero human communication that recognized what a mess this was. They suggested we get ready for the concert in the lobby bathroom. We tried to check in at 230, which as a Platinum member would never be an issue anywhere. This was likely their busiest weekend of 2023 so an actual manager and extra housekeeping staff would have been appropriate. They left a very inexperienced ”supervisor” in charge of the hotel and the result was a cluster.
However, this large hotel seemed confused, confounded and dazed at the number of paid guests who showed up today. Taylor has been coming to Pittsburgh for almost a year. So I am very used to very good service at Marriotts. To start, I am a Platinum member for many years. This is the first and only time I've written a review of a Marriott.
